Terms and Conditions
Company Name: Tekinfiles Limited
Trading As: Tekinfiles
Website: www.tekinfiles.com
1. Introduction
These Terms and Conditions govern the use of our website and the booking of travel services provided by Tekinfiles Limited. By making a booking or using our services, you agree to be bound by these terms.
2. Booking & Payment
- All bookings are subject to availability and confirmation.
- Prices are quoted in GBP/USD/EUR and are subject to change until full payment is received.
- A deposit may be required at the time of booking. Full payment deadlines will be communicated.
- Payments can be made via bank transfer, credit/debit card, or secure online gateways.
- Failure to pay on time may result in cancellation of your booking.
3. Travel Documents & Requirements
- It is the customer's responsibility to ensure all travel documents (passports, visas, insurance) are valid.
- We are not responsible for any losses resulting from missing or invalid documents.
- Travel insurance is highly recommended and may be required for certain destinations.
4. Changes & Cancellations
By the Customer:
- Changes may incur additional costs and are subject to availability and supplier terms.
- Cancellations must be made in writing. Refunds, if applicable, will be subject to supplier terms and any non-refundable components will be excluded.
By Tekinfiles:
- We reserve the right to cancel a booking due to unforeseen circumstances (e.g., force majeure, supplier failure). In such cases, a full refund or alternative arrangement will be offered.
- Minor itinerary changes may occur without notice.
5. Flight Bookings
- Flights are subject to airline terms and conditions.
- Once issued, tickets may be non-refundable or non-changeable, depending on fare rules.
- Name corrections or date changes may incur airline penalties and fare differences.
6. Accommodation
- Star ratings and descriptions are based on local standards and may differ from international expectations.
- Special requests (e.g., bed types, views) are not guaranteed unless confirmed in writing.
7. Liability Disclaimer
- Tekinfiles acts as an agent for third-party providers (airlines, hotels, tour operators) and is not liable for their acts, omissions, or service failures.
- We are not liable for delays, cancellations, or force majeure events beyond our control.
- Our total liability, if any, will not exceed the price paid for the affected service.
8. Customer Responsibilities
- You must comply with all travel health and safety regulations.
- Behaviour that is disruptive or abusive may result in termination of services without refund.
- You agree to provide accurate information when booking.
9. Complaints
- Complaints must be raised during the trip to allow us the opportunity to resolve the issue.
- Formal complaints should be submitted in writing within 14 days of your return.
10. Privacy
- Your personal data is processed in accordance with our Privacy Policy and the UK GDPR.
- We do not sell or share your information without consent, except as required to provide services.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.
Contact Us:
Tekinfiles Limited
Email: contact@tekinfiles.com
Registered Address: 86-90 Paul Street, London, England, EC2A 4NE
Company No: 13336307