Terms and Conditions
Terms and Conditions
Tekinfiles Limited, trading as Tekinfiles
Website: https://tekinfiles.com
Email: contact@tekinfiles.com
1. About these terms
These terms apply to travel services arranged by Tekinfiles. Your quotation and booking confirmation will identify the services included, the price, payment dates and any conditions specific to your itinerary.
The cancellation policy in Section 4 is our standard policy. Some itineraries require different conditions because of the services or supplier rates involved. Any different conditions must be stated in writing before the booking is confirmed and will apply to that booking. Nothing in these terms limits rights that cannot be excluded by law.
2. Quotations and bookings
All quotations are subject to availability. A quotation does not reserve accommodation, transport, tickets or other services unless we confirm the reservation in writing. Prices and availability may change before confirmation.
Please check the itinerary, passenger names, travel dates, included services and booking conditions carefully before confirming.
3. Payment
Prices may be quoted in GBP, EUR or USD. The required deposit, balance due date, payment method and any applicable payment charges will be stated in the quotation or booking confirmation. Payments already made will be credited towards the total booking price.
Please contact us promptly if you anticipate a delay in payment. Failure to pay by the agreed deadline may result in cancellation of the booking under its applicable conditions.
4. Standard cancellation policy
Cancellation requests must be made in writing. The following charges apply to the total booking price unless different conditions were stated in writing before the booking was confirmed:
- 20 days or more before arrival: If the booking includes no air, train, bus, ferry or similar tickets, we will refund payments received less a €100 service fee.
- 20 days or more before arrival, where such tickets are included: The 30% deposit is non-refundable.
- 19 to 11 days before arrival: The cancellation charge is 40% of the total booking price.
- 10 to 0 days before arrival, or no-show: The cancellation charge is 100% of the total booking price.
A non-refundable deposit forms part of the applicable cancellation charge; the percentages above are not added together. If a supplier rate, issued ticket or particular itinerary requires different cancellation conditions, we will identify those conditions before the booking is confirmed.
Once the arranged services have started, no refund is normally available for services that are unused, partially used or cancelled by the traveller, subject to applicable legal rights.
5. Changes requested by the customer
Please request changes in writing. Changes are subject to availability and may involve a price difference, supplier charges or ticket amendment fees. We will explain the applicable cost before making a requested change wherever practicable.
6. Changes or cancellations by Tekinfiles
Occasionally, circumstances outside our control or changes made by a service provider may affect confirmed arrangements. We will notify you of a significant change as soon as reasonably possible and explain the available alternatives. If we cancel confirmed services, any alternative arrangement or refund will be handled in accordance with the booking conditions and applicable law.
7. Tickets, travel documents and insurance
Air, rail, bus, ferry and similar tickets are also subject to the relevant provider’s conditions. Once issued, tickets may be non-refundable or subject to charges and fare differences if changed.
Travellers are responsible for valid passports, visas, entry requirements and other necessary documents. Passenger names must match travel documents. We strongly recommend suitable travel insurance covering cancellation, medical expenses and travel disruption.
8. Accommodation and special requests
Accommodation descriptions and ratings may follow local standards. Please tell us about accessibility needs and other essential requirements before booking. Requests such as bed type, view or room location are guaranteed only if expressly confirmed in writing.
9. Problems during travel and complaints
Please tell us promptly about a problem during travel so that we have an opportunity to help. If it remains unresolved, email contact@tekinfiles.com with your booking details and a description of the issue. We ask that formal complaints be submitted within 14 days of your return.
10. Privacy and applicable law
We process personal information to manage enquiries and provide booked services. Please see our Privacy Policy.
These terms are governed by the laws of England and Wales, subject to any mandatory rights that apply to a booking.
Contact
Tekinfiles Limited
Trading as Tekinfiles
86–90 Paul Street, London, England, EC2A 4NE
Company number: 13336307
Email: contact@tekinfiles.com