Refund and Cancellation Policy
Cancellation Policy
At Tekinfiles Limited - , we understand that plans can change. This Cancellation Policy explains the terms and fees that apply if you need to cancel or amend your booking.
1. How to Cancel
To cancel your booking, please contact us as soon as possible at:
Email: contact@tekinfiles.com
Phone: +905536371658
2. Cancellation Fees
- More than 30 days before the travel date: You will receive a full refund, minus any non-refundable fees such as administrative charges.
- 15 to 30 days before the travel date: 50% of the total booking cost will be charged as a cancellation fee.
- Less than 15 days before the travel date: The full booking amount (100%) will be charged and is non-refundable.
Note: Non-refundable fees charged by third-party suppliers (e.g., airlines, hotels) may apply and will be deducted from any refund.
3. Amendments to Bookings
- Amendments (date, passenger details, itinerary changes) are subject to availability and may incur additional charges.
- Please notify us immediately if you wish to make any changes.
4. Force Majeure
If a booking is cancelled due to extraordinary events beyond our control (e.g., natural disasters, government restrictions, pandemics), we will do our best to offer alternative arrangements or refunds where possible. However, some costs may be non-refundable depending on suppliers’ policies.
5. Refunds
- Refunds will be processed to the original payment method within 14 days of confirmed cancellation.
- Any deductions for cancellation fees or non-refundable charges will be explained clearly.
6. Travel Insurance
We strongly recommend purchasing travel insurance to cover unforeseen cancellations or interruptions.
7. Contact Us
For cancellation requests or questions, contact:
Email: contact@tekinfiles.com
Phone: +905536371658